Elements and Performance Criteria
- Determine client's information requirements
- Review work order in accordance with company requirements and clarify any issues with appropriate person(s)
- Confirm specific information requirements with client in accordance with the work order and company requirements
- Conduct assessment of work site for pests and pest condition in accordance with work order and environmental, legislative and occupational health and safety (OHS) requirements
- Determine pestmanagement method options in accordance with work order and company requirements
- Provide pest management information
- Provide accurate information on pestmanagement method options based on established evidence of pest conditions or activity provided in accordance with company requirements
- Demonstrate evidence of pest conditions or activity in accordance with company requirements
- Provide practical information and advice to client about pest management method options using appropriate interpersonal skills and communications techniques in accordance with company requirements
- Provide opportunities for client to confirm understanding and seek clarification about pest management method options in accordance with company requirements
- Inform client of relevant service exclusions and limitations in accordance with legislative and company requirements
- Document the evidence on pest activity or condition in accordance with legislative and company requirements
- Assist client access additional information
- Provide client with reliable documentation and publications on the pest(s), pest condition or pestmanagement method options suitable for ongoing reference in accordance with company requirements
- Provide advice on additional sources of information
- Provide information on company services in accordance with company requirements